FREE SHIPPING ON ORDERS OVER $100

Frequently Asked Questions

For all general inquiries please email cx@moonpod.co.

FAQs

FAQs-img
  • Who should I contact with questions about my order?

    Email cx@moonpod.co. We'd love to help!

  • What is your shipping policy?

    Free shipping on orders over $100. Orders under $100 ship for $9.99 per order. Orders deliver in 2-7 days.

    You will receive an email notification with tracking information as soon as your item(s) ship.

  • When will my order ship?

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  • What is the returns and refunds policy?

    You may return your order for any reason within 30 days of delivery. You will receive a prepaid shipping label for your returned item(s).

    Returns refunded in Moon Pod store credit are free. $9.99 return shipping is deducted from orders refunded to your original payment method.

    Click here or email cx@moonpod.co to initiate a return.

  • Can I exchange my item(s)?

    You may exchange your item(s) for another size or color within 30 days of delivery. You will receive prepaid shipping label(s) for your returned item(s). Email cx@moonpod.co to initiate an exchange.

    Exchanges for a more expensive option will be charged the difference between the original item and the exchanged item.

  • Can I finance my order?

    Yes, we offer financing through Afterpay. Please see our product pages for more detail!

  • Do you ship to Alaska and Hawaii?

    Yes! We now ship to Alaska and Hawaii. We offer shipping $250 per unit for each additional Moon Pod to either state. 

    We apologize we cannot offer free shipping to Alaska and Hawaii. Even, after charging the additional price, Moon Pod is paying covering a significant portion of the shipping cost to either state.

  • Do you ship to P.O. boxes and military addresses?

    No. We're unable to ship to P.O. boxes and military addresses.