Frequently Asked Questions

Email cx@moonpod.co. or Give us a call 888-802-1575 We'd love to help!

Free shipping on orders over $100. Orders under $100 ship for $9.99 per order. Orders deliver in 2-7 days. Mattresses will deliver within 2-3 weeks.

You will receive an email notification with tracking information as soon as your item(s) ship.

You may return your order for any reason within 30 days of delivery. You will receive a prepaid shipping label for your returned item(s).

Returns refunded in Moon Pod store credit are free. $9.99 return shipping is deducted from orders refunded to your original payment method.

You have 3 months from the date of delivery to return or exchange your mattress. You can return your mattress for a full refund minus a $99 return shipping charge. The $99 charge is waived if refund is accepted in store credit.

Email cx@moonpod.co to initiate a return.

You may exchange your item(s) for another size or color within 30 days of delivery. You will receive prepaid shipping label(s) for your returned item(s). Email cx@moonpod.co to initiate an exchange.

Exchanges for a more expensive option will be charged the difference between the original item and the exchanged item.

You can exchange your mattress within 3 months of delivery. You can exchange your mattress for another mattress or store credit (with no return fee).

Yes, we offer financing through Afterpay. Please see our product pages for more detail!

Yes, we do! Moon Pod now ships to Alaska, Hawaii and Puerto Rico.

Shipping rates are based on your order’s total weight:

• 18.6–37.1 lb: $100
• 37.2–55.7 lb: $200
• 55.8–74.3 lb: $500
• 74.4–92.9 lb: $625

Because these destinations require additional freight handling, we’re unable to offer free shipping at this time. That said, Moon Pod still covers a large portion of the shipping cost to help get your zero-gravity comfort delivered right to your door.

No. We're unable to ship to P.O. boxes and military addresses.